The Iron Man
Vatche Yergatian, General Manager of Marriott Hotels and Resorts Jordan, a man who defines hotelier, shares his expertise and knowledge about the hospitality industry in Jordan.
It was a sunny Friday afternoon when we met Vatche Yergatian, and his family, at his home. The warmth and friendliness was immediately felt as his family lovingly greeted us with a feast prepared by his charming wife in their delightful colorful backyard, accompanied by the sweet sounds of traditional Armenian music. One instantly feels at home, and realizes that – behind this pleasant atmosphere – lies a story that tells of a man who climbed a ladder of great success in
Vatche started his career in the Hospitality Industry in 1974 after graduating from school. Initially, Vatche had plans to continue his BA Degree in Dentistry. However, his pleasure in the “Hospitality, Guest and Customer Interaction” field changed the path of his career. Vatche explains: “I started from scratch; from a Front Office Receptionist to various positions in different departments, seeking opportunities in different companies. Later, I moved abroad and resettled back in
After concluding his tasks in various locations, Vatche was moved to the Marriott Hotel head quarters in
Vatche believes that attitude plays a huge role in Customer Hospitality: “What does it take to be kind, considerate, warm, and giving? Since my assignment to
His love for
According to Vatche, his deeds mirror the 'Marriott's International Culture': “The spirit to serve our community.”
He believes that the three Marriott hotels in
Finally, Vatche repeats a statement recently shared with an audience by a visitor to
“I visit your country as a tourist, I enter your house as a guest, and I leave your country as a friend. It is indeed an honor to lead one of the Hospitality institutions in this “GEM” of a country.”
It has been said that hospitality should be a reflection of love. Indeed, when hospitality is genuinely offered, it serves as a reminder of humanity, compassion, and love. Vatche is a distinguished character who truly knows the real meaning of 'Hospitality': A man of diligence, integrity, and courage and, above all, kind-hearted; leaving behind his mark in every location he's ever settled in.
Source: “I” magazine,
Notes: “I” magazine is published in Jordan since August 2005.
Publisher and Managing Director:
Zohrab Markerian ([email protected])
Melissa Markerian ([email protected])